APPOINTMENT POLICY
We require 24 hours' notice if you need to cancel or reschedule an appointment. A $25.00 fee will be charged for any last minute cancellations. Multiple missed or late appointments may result in dismissal from the practice.
We strive to see all patients on time for their scheduled appointment. There are times when our schedule is delayed in order to accommodate an emergency. Please accept our apology in advance should this occur during your appointment. We will do the exact same if your child is in need of emergency treatment.
If you arrive late for your appointment you may be asked to reschedule.
FINANCIAL POLICY
If you have dental insurance, we are happy to file your claims. We accept all traditional insurance plans. Please bring your dental insurance card to every visit and familiarize yourself with your insurance benefits.
If you do not have dental insurance, payment for professional services is due before dental treatment is provided. We accept cash, personal checks, and most major credit cards. We also offer financing through CareCredit which offers no interest and extended payment plans with low interest.
We are here to help and will be happy to assist you in estimating the cost of treatment. We will collect your co-payment prior to each visit. You will be billed for any amount that is not covered by your insurance plan. The amount and percentage paid depends upon your specific insurance policy - every plan is different.
By law, your insurance company is required to pay each claim within 30 days of receipt. If we have not received payment from your insurance company within 60 days from claim submission, you will be responsible for paying for the services. In the event your insurance pays at a later date, you will be reimbursed. Patients with Blue Cross Blue Shield of NC health policy with pediatric dental coverage and most Delta Dental plans will be required to pay in full when services are rendered. We will still file the claim for you will be reimbursed directly, usually within 14 business days.
There is a $35.00 service charge for all returned checks. All balances are due in full within 90 days of treatment. If it becomes necessary to forward your account to a collection agency, you will be responsible for our costs of collection in addition to the amount of the bill.
Please feel free to ask our staff if you have any questions. We are here to help you in any way we can.
IMMUNIZATION POLICY
We require all patients to be up to date with North Carolina Immunization requirements. Many of our patients are immunocompromised and we need to keep our office environment as safe as possible.
Click here for North Carolina Immunization schedule by grade.
